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Return Policy

We're sad our product(s) didn't work out for you. We offer a return policy that lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your sunglasses break or need repair:
We do not repair or warranty the products we sell. All advertised or implied warranties are to be handled directly via the Manufacturer of your product. We recommend you contact the Manufacturer directly concerning your repair.

Some goods are exempt from being returned. Such as:
- Gift cards
- Items/Sunglasses from the SALE Page
- Items/Sunglasses from the Collectibles Page

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted or product may be refused for return and subsequently returned to the customer (if applicable), such as:
- Items/Sunglasses with obvious signs of use or wear.
- Items/Sunglasses not in original condition, damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 days from approval.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at vbsunglassshack@gmail.com.

SALE Products and Collectible Products:
Sale and Collectible Items/Sunglasses may not be returned.

Shipping
To return your product, you should mail your product to:

Sunglass Shack
RETURNS DEPT.
1600 Premium Outlets Blvd
Suite 860
Norfolk, VA 23502

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Returns must be post dated within 30 days of purchase.

If you are shipping an item over $40, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.